Just when you thought racial profiling was restricted to bouts of “Driving While Black,” something happens to remind you discrimination is a very real thing across all fronts. Its latest victim is none other than Celebrity Financial Advisor, Arnita Johnson-Hall. As you may know, Arnita is well reputed and successful at what she does, with a number of celebrity clientele (none of which can be revealed due to confidentiality). By following her advice, thousands have been averted away, or rescued from, financial disaster. Apparently, that meant nothing when she recently visited a Z Gallerie store in Texas.
Her publicist has released the following statement:
On February 27, 2016 our client Mrs. Arnita Johnson-Hall of AMB Credit Consultants, LLC went into the Z Gallerie store at Knox and Henderson in Dallas, Texas to purchase a $1,000 gift card. Although the purchase was promptly approved by the bank that issued Z Gallerie’s credit card, Johnson-Hall was falsely informed that it had been declined. Subsequent to the approval of Johnson-Hall’s purchase and contrary to standard (retailing) protocol, Z Gallerie made 2 (additional) security calls to the credit card company in an attempt to confirm Johnson-Hall’s identity. At this time, Z Gallerie falsely informed our client that her purchase had been declined due to “suspicious activity”. They did so without providing any information on the suspicious activity being referenced.
Johnson-Hall, in subsequent conversation with the district manager for Z Gallerie, requested a public apology and recommended credit policy and procedural changes that Z Gallerie could implement. On March 4th via Facebook, Z Gallerie released a statement addressing the incident without offering our client an apology.
As of 1:25 pm CST today, Z Gallerie’s attorneys indicated that the company will not issue public apology or make a small charitable donation. These were the only terms requested by Johnson-Hall to fully resolve the matter as it now stands. Consequently, our client intends to seek resolution via other legal means.
This does not look good. For a big company like Z Gallerie this should not be an issue, nor should its rectification. Hopefully, Arnita will get some justice from this. Z Gallerie, in the words of Desi Arnaz, “…you got some splainin to do!”