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Frequently Asked Questions
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If you purchased your subscription through one of our authorized agents, payment should be made as directed in their billing notices.
Promotional offers sent by email
From time to time we may send you promotional materials on behalf of Julian Rashard group, Kontrol Magazine and/or other companies. If you prefer not to receive these email promotions, you may follow the unsubscribe instructions in the email.
You may cancel your subscription online (after logging in), or write “cancel” on your invoice. A refund will be issued for all the remaining copies that haven’t been mailed at the time of the cancellation. Please disregard any bills you may receive after cancelling your subscription, and accept any issues already in the mail with our compliments.
If you purchased your subscription via an agency, direct your refund request to the agent.
How to Cancel Your Sponsored Post
Send an email to Marketing@Kontrolmag.com with the following text:
Also include the email address associated with your Sponsored Post account (most likely the same email you use to make the original order) so we can more easily find your account. Include the PayPal Transaction ID along with the reason of conciliation.
Once you complete the cancellation process, your account will be reviewed and you will receive and email with details regarding your refund status. Refunds can take up to 30 days to process.
No refunds after the first 30 days
We do not offer refunds after the first 30 days of the life of ANY sponsored post.